Ordering
     1. Do you accept corporate orders?Yes. Whether for client appreciation, business events, staff celebrations or large-scale gifting, every order is managed with the same care and attention to detail as our individual creations. For corporate gifting and bulk orders, please contact our team at diningreservations.kulph@hyatt.com +6019 235 1234Our team will be pleased to assist with recommendations and arrangements tailored to your requirements.
     2. Can I customize Petit Gateaux and Praline sets?Our Petit Gâteaux and Praline collections are thoughtfully curated by our pastry team and are offered in pre-selected assortments. Should you wish to select your preferred flavours, individual pastries and pralines are available daily at Bakery Bar, subject to availability.
     3. Can I add a custom message on the cake?Yes. A complimentary message plaque may be added to selected cakes. Simply enter your preferred message in the notes at the Delivery Information section. We recommend keeping messages to 30 characters to ensure elegant presentation.
     4. What is the required notice period for placing an order?To guarantee the utmost quality and freshness of your selections, we kindly require a minimum of 48 hours advance notice for all orders.

Payment & Refunds
     1. What forms of payment do you accept?We accept major credit and debit cards through our secure online payment platform.Credit & Debit Cards: Visa, MasterCard, American ExpressInternet Banking: FPXDigital Wallets: ShopeePay, Touch ‘n Go eWallet, GrabPay, MAE DuitNow
     2. Is Sales and Service Tax (SST) included in the listed price?Yes. All displayed prices are inclusive of the prevailing 6% SST. The final amount you see at checkout already reflects the total tax.
     3. Is it possible to cancel an existing order?No. Once an order is placed and confirmed, it is immediately routed for preparation and packaging. Therefore, orders are non-cancellable nor refundable.

Delivery & Collection
     1. What are the delivery service areas?We offer delivery within selected regions in Klang Valley.
     2. Do you offer complimentary delivery?Yes. We are pleased to offer exclusive complimentary delivery for bulk orders totaling above RM1,000 within the Klang Valley service area.
     3. Will my order arrive on time?We strive to deliver all orders within your chosen time slot. However, delivery delays may occasionally occur due to traffic, weather, building access, or other unexpected factors. For time-sensitive occasions, we recommend choosing an earlier delivery slot where possible.
     4. Can I place multiple deliveries under one order?Each order confirmation number is assigned to a single delivery address, collection date and time slot. For deliveries to multiple locations, dates or time slots, individual orders must be placed to ensure accurate preparation and fulfilment.
     5. Can I collect my order from Bakery Bar?Yes. Self-collection is available during your selected collection window at Bakery Bar, Park Hyatt Kuala Lumpur. Please present your order confirmation upon collection.

Product Information
     1. What is the best way to store my desserts, and how long will they stay fresh?For optimum quality and flavour, we recommend refrigerating your desserts between 2°C and 5°C. Fresh fruit cakes are best enjoyed within 1 day, while most cakes and pastries are best enjoyed within 2 days.Please do not freeze the items, as this may affect texture and flavour. For the finest experience, we recommend serving desserts after allowing them to sit at room temperature for 15 to 25 minutes following removal from refrigeration.
     2. Why was a different flower or item used in my arrangement?When certain flowers or items are unavailable, substitutions may be made using the closest match of equal or higher value.
     3. Do you use premium ingredients in your cakes and pastries?Yes. Every creation is crafted using thoughtfully sourced ingredients, reflecting the craftsmanship and quality standards of Park Hyatt Kuala Lumpur. Our pastry team uses high-quality dairy products, fine chocolates and seasonal ingredients to achieve a balanced and refined expression of taste.Highlights include:A proprietary blend of Valrhona & Callebaut chocolateLocally sources vanilla pods from Penang, MalaysiaPremium European butter selected for richness and consistencySeasonal fruits and ingredients selected at their best
     4. Will my order look exactly like the picture?As our creations are hand-crafted, the images provided are for illustration purposes only. Please anticipate that the final product, due to the artisanal process, may vary slightly in appearance and finishing.
For any further inquiries, please contact our team via email at diningreservations.kulph@hyatt.com, call us  at +603 2303 2721, or WhatsApp us at +60 19-235 1234.